Sony PlayStation Network Refund Policy Now Lets Users Cancel Pre-Orders

Sony updated its PlayStation refund policy with several new provisions, including the ability to cancel pre-orders.

PlayStation 4 owners may now cancel pre-orders any time before the game’s release date, with their purchase being credited back to their PlayStation Network wallet. If the release date has passed at the time of the refund, users can still get their money back if they haven’t streamed or downloaded the pre-ordered game. This same set of rules applies to those who utilize PlayStation Plus, PlayStation Now, and Spotify premium, with refunds available within the first 14 days of purchase, even if users have tried out one of the services.

The new update also allows users to receive refunds on digital content purchases within 14 days of their purchase date. Consumers will receive a refund as long as they have not downloaded or streamed their purchase during this time period. Refund options are also available if the product happens to be faulty as well. The website doesn’t clarify what Sony regards as “faulty” content. These completed refunds will be credited back to the customer’s PlayStation Network wallet as well.

Previously, Sony was reportedly offering complete refunds to some users who purchased “Anthem,” and Variety was able to confirm via PlayStation support chat that one representative was willing to do so, without checking to see if there had been any play time accrued or whether the game was downloaded or streamed in the past.

Sony’s official refund policy may be found via the PlayStation support help pages.

Popular on Variety

More Gaming

  • Insomniac Games - Spider-Man

    Sony Is Acquiring Insomniac Games, Studio Behind 'Spider-Man' for PS4

    Sony Interactive Entertainment clinched a deal to acquire longtime PlayStation games developer Insomniac Games in its entirety, the company announced Monday. Financial terms of the deal were not disclosed “due to contractual commitments,” according to Sony. Insomniac Games is the developer of PlayStation 4’s top-selling “Marvel’s Spider-Man” and other PS games, including the “Ratchet & [...]

  • westworld awakening art

    HBO Launches 'Westworld Awakening' VR Game With Survios

    Ever wanted to enter the world of “Westworld?” Now you can — except it won’t exactly be like you might have imagined it. Instead of being one of those guests living out their fantasies, you will be a host, slowly coming to grips with your life being an elaborate illusion. “Westworld Awakening” has been produced [...]

  • Telling Lies - Logan Marshall-Green

    Sam Barlow's 'Telling Lies' Government-Surveillance Thriller Game Sets Release Date

    After more than two years in the works, “Telling Lies” — the investigative thriller from acclaimed game creator Sam Barlow — is ready to take the stage. The game, produced with and released by Annapurna Interactive, will be available next Friday, Aug. 23, via Steam and Apple’s Mac and iOS app stores. “Telling Lies” will [...]

  • David Messinger, Activision Blizzard

    Activision Blizzard Hires CAA Veteran David Messinger as CMO

    Activision Blizzard tapped David Messinger, a former 15-plus-year veteran of CAA, as its first corporate-wide chief marketing officer. Messinger, based in Santa Monica, reports to Coddy Johnson, Activision Blizzard’s president and COO. It’s the first time the video-game company has appointed a CMO who will oversee the global marketing operations across all of Activision Blizzard [...]

  • Editorial use onlyMandatory Credit: Photo by

    Oculus Co-Founder Nate Mitchell Is Leaving Facebook

    Oculus co-founder Nate Mitchell is leaving Facebook 7 years after launching the first Oculus Rift headset with a Kickstarter crowdfunding campaign. Mitchell announced the move on Reddit Tuesday, calling it “bittersweet news.” Mitchell said that he would take some time off to spend with his family. And while he committed to still being involved in [...]

More From Our Brands

Access exclusive content