×

Epic Games Store Revises Refund Policy

The Epic Games Store officially changed its refund policy this week, according to Epic Games’ Director of Publishing Strategy Sergey Galyonkin.

Galyonkin took to Twitter on Friday to announce that the policy had been altered, citing “unlimited refunds within 14 days of purchase and under 2 hours played.”

“The team is working on the self-service solution, but for now, you’ll have to go through player support,” he said. The self-service solution initially caused frustration among players, as it’s a far cry from the simplicity of other platforms’ refund processes, such as Steam’s. Galyonkin also noted that the Epic Games store also now supports 30 different regions to make 130 countries total. There isn’t local pricing support for all countries yet, but that feature is coming.

Originally, purchasing a game and then requesting a refund resulted in players being sent to Epic’s contact form to send a request. Players received a lengthy set of verification requests as a reply to their ticket that requested information like the player’s public IP address, the date they created their Epic Games account, an invoice ID, location where the purchase was made, their account’s display name, the last 4 digits of the card used to purchase the game, the date of their last login, and the names of any of their associated accounts connected to their Epic Games ID.

Epic noted these requests were due to the fact they were “serious about player security” in the forms, and would not issue a refund or make any changes to the account if account verification was not completed. At the time, Epic Games stated that the “manual” review process was only temporary, as Epic’s Tim Sweeney noted during interview with GamesIndustry.biz. He also stated that users would be given “no-questions-asked” refund tokens for use within the first 14 days after purchasing a game.

For now, players wishing to refund a game that falls within the unlimited refunds policy will still have to go through the player support form, but as Galyonkin has stated, the team is currently working on a fix for that. Variety has reached out for more information on the self-service solution, and will update if a response is received.

Recently, the Better Business Bureau foisted an “F” rating on Epic Games’ Cary, North Carolina-based offices due to a lack of responses to customer complaints, many of which were through the Epic Games’ ticketing system.

More Gaming

  • Rapper, Songwriter BlocBoy JB Sues 'Fortnite'

    Rapper, Songwriter BlocBoy JB Sues 'Fortnite' Creator Over 'Shoot' Dance

    BlocBoy JB is joining the ranks of performers suing Epic Games for a dance move. In this case, James “BlocBoy JB” Baker filed suit against the “Fortnite” creator for the game’s use of his “shoot” dance, a dance move he created in his music video for “Shoot.” The dance move is called “hype” in the [...]

  • Spaces Terminatro VR Experience Goes Live

    Comcast-Backed Spaces Launches San Jose Location With 'Terminator' VR Experience

    Comcast-backed virtual reality startup Spaces is getting ready to open its second California location in San Jose next month: The company has teamed up with Cinemark to open a new VR center at the Century 20 Oakridge and XD theatre in San Jose on February 8. The new Cinemark Spaces center will open with “Fight for [...]

  • 'Farming Simulator' Esports League Promises Big

    'Farming Simulator' Esports League Promises Big Prizes, New Game Mode

    “Farming Simulator” is getting its own esports league and a new competitive game mode to match, according to an announcement made Wednesday via the game’s official website. The decision to make an esports league around the farming game comes after the “Farming Simulator” Championship’s first season was held in 2018. The Championship will become a [...]

  • PS Now Coming to New European

    PS Now Coming to New European Territories Later This Year

    Sony is rolling out PlayStation Now service to new territories across Europe later this year, it announced on the European PlayStation Blog on Wednesday. Gamers in Spain, Italy, Portugal, Norway, Denmark, Finland, and Sweden will soon get access to over 600 PS4, PS3, and PS2 titles. Sony will confirm launch dates for those regions soon, [...]

  • Crackle - To Win it All

    Sony Crackle Nabs 'Rainbow Six Siege' Esports Documentary Streaming Rights

    Sony Crackle has secured exclusive streaming rights to Ubisoft’s esports documentary “To Win it All: The Road to The Six Invitational,” following three pro players of “Tom Clancy’s Rainbow Six Siege” shooter as they head to the title’s biggest tournament of the year. The free streaming network is slated to bow the documentary Friday, Jan. [...]

  • 'Far Cry New Dawn' Struggles to

    'Far Cry New Dawn' Struggles to Find Itself

    “Far Cry New Dawn” feels like a playable identity crisis. The almost ironic neon blooms of setting, the scavenger hunt narrative, the familiarity of core play offset by tweaks in the formula all result in an experience that seems to struggle to find itself, a game caught mid-transformation. Perhaps it’s unfair to cast so large [...]

  • Crytek And SpatialOS Developer Improbable Team

    Crytek and SpatialOS Developer Improbable Team Up for AAA Project

    German game studio Crytek is partnering with technology company Improbable on an unannounced AAA project, it revealed in a blog post on Wednesday. The new game will use Crytek’s game engine, called CryEngine, and Improbable’s SpatialOS, a cloud platform for real-time multiplayer games. Crytek said it will give more details about the project soon. The [...]

More From Our Brands

Access exclusive content