×
You will be redirected back to your article in seconds

Epic Games Store Revises Refund Policy

The Epic Games Store officially changed its refund policy this week, according to Epic Games’ Director of Publishing Strategy Sergey Galyonkin.

Galyonkin took to Twitter on Friday to announce that the policy had been altered, citing “unlimited refunds within 14 days of purchase and under 2 hours played.”

“The team is working on the self-service solution, but for now, you’ll have to go through player support,” he said. The self-service solution initially caused frustration among players, as it’s a far cry from the simplicity of other platforms’ refund processes, such as Steam’s. Galyonkin also noted that the Epic Games store also now supports 30 different regions to make 130 countries total. There isn’t local pricing support for all countries yet, but that feature is coming.

Originally, purchasing a game and then requesting a refund resulted in players being sent to Epic’s contact form to send a request. Players received a lengthy set of verification requests as a reply to their ticket that requested information like the player’s public IP address, the date they created their Epic Games account, an invoice ID, location where the purchase was made, their account’s display name, the last 4 digits of the card used to purchase the game, the date of their last login, and the names of any of their associated accounts connected to their Epic Games ID.

Epic noted these requests were due to the fact they were “serious about player security” in the forms, and would not issue a refund or make any changes to the account if account verification was not completed. At the time, Epic Games stated that the “manual” review process was only temporary, as Epic’s Tim Sweeney noted during interview with GamesIndustry.biz. He also stated that users would be given “no-questions-asked” refund tokens for use within the first 14 days after purchasing a game.

For now, players wishing to refund a game that falls within the unlimited refunds policy will still have to go through the player support form, but as Galyonkin has stated, the team is currently working on a fix for that. Variety has reached out for more information on the self-service solution, and will update if a response is received.

Recently, the Better Business Bureau foisted an “F” rating on Epic Games’ Cary, North Carolina-based offices due to a lack of responses to customer complaints, many of which were through the Epic Games’ ticketing system.

Popular on Variety

More Gaming

  • Google Stadia Game Streaming Service Launching

    Google’s Stadia Game Streaming Service Will Launch Nov. 19

    Google hardware chief Rick Osterloh gave us an update on the company’s game streaming service Stadia during the company’s fall hardware event in New York Tuesday: Stadia will be available to the public on Nov. 19. Stadia promises to stream games directly from the cloud, with no need to buy a full-blown game console. Consumers [...]

  • Fortnite Chapter 2

    'Fortnite' Emerges From Black Hole With All-New Island in Chapter 2

    After its previous world was sucked into a black hole, “Fortnite” is back — with an all-new island featuring a map with 13 different locations. The latest installment of the free-to-play battle royale game, which publisher Epic Games calls the first season of “Fortnite” Chapter 2, went live early Tuesday at around 6 a.m. ET. [...]

  • Fortnite-Season-X-Out-of-Time

    'Fortnite' Goes Dark: A Masterful Marketing Stroke by Epic Games

    On Sunday, “Fortnite” — the most popular game on Earth right now — without warning, imploded into darkness. At around 2 p.m. ET on Oct. 13, a meteor in Season 10 of “Fortnite” that had been biding its time set off a cataclysmic chain reaction that sucked up everything on the the island and eventually [...]

  • Hearthstone video game

    Blizzard Reinstates Hong Kong Gamer's Prize but Reaffirms Censure of His Speech

    Major U.S. gaming firm Blizzard Entertainment has reduced its punishment for a professional gamer who shouted a slogan in support of Hong Kong’s pro-democracy protests. But the company doubled down on its verdict about the inappropriateness of his conduct. In a Chinese language-only message on its official social media, Blizzard stated that it would “resolutely [...]

  • Activision Blizzard

    Activision Blizzard Stock Recovers From Hong Kong Fallout

    Activision Blizzard saw its stock recover Friday despite continued backlash over its decision to punish a “Hearthstone” player for publicly siding with Hong Kong’s pro-democracy protesters. The company’s share price was up more than 2% Friday, closing at $54.82. Activision had been in the spotlight ever since Ng Wai Chung, a player of its “Hearthstone” [...]

  • Mixer Co-Founders Leave Microsoft's Twitch Competitor

    Microsoft’s Mixer Streaming Service Loses Its Two Co-Founders

    Microsoft’s Twitch competitor Mixer has lots its two co-founders: Both Matt Salsamendi and James J. Boehm, who co-founded the startup that eventually became Mixer in 2011, have both left the company over the past 2 weeks. The departure comes just a few weeks after Mixer poached famed video game streamer Ninja from Amazon’s Twitch. Salsamendi [...]

  • Trump-Twitch-channel

    Donald Trump Is Now on Amazon's Twitch Streaming Service

    Donald Trump has joined Twitch, the game-focused live-streaming service, apparently in an effort to widen his unfiltered 2020 reelection messaging as the embattled U.S. president faces a fast-moving impeachment inquiry. Trump’s first Twitch broadcast was from his campaign rally Thursday in Minneapolis, where among other targets he lashed out at Rep. Ilhan Omar (D-Minn.), Somali [...]

More From Our Brands

Access exclusive content