×
You will be redirected back to your article in seconds

Epic Games Receives ‘F’ Rating From Better Business Bureau

Epic Games, the developer behind the massively popular “Fortnite,” has an “F” rating with the Better Business Bureau (BBB).

In an official press release and post on the BBB Media & News Blog, the organization is warning consumers about the Cary, North Carolina-based company, which currently has 279 complaints from across the United States on file in the past three years.

Several of the complaints stem from customers stating they’ve been “falsely accused” of cheating, “unjustified platform bans,” refusal to refund unauthorized charges, and a litany of other issues all related to purchasing “Fortnite,” its premium currency V-Bucks, or the game failing to work in the first place.

Of the 279 total complaints on file, 247 have gone unanswered. Those that did receive responses were matters surrounding “glitched” games, issues with linked accounts, a few fraudulent charges, and responses to cheating allegations with specific tools that were likely better suited to the game’s support team rather than the BBB. One customer’s complaint that they were banned without cause ended in Epic Games’ ruling that their ban was indeed warranted.

When reached for comment, a spokesperson for Epic Games had this to say: “Epic Games is not affiliated with the Better Business Bureau and has redirected all player submitted complaints from the BBB to our Player Support staff. We encourage players with concerns about their accounts to reach out to us at https://www.epicgames.com/site/en-US/customer-service.”

Epic Games is the creator of several popular titles like “Fortnite” and “Infinity Blade” in addition to “Gears of War” and a selection of other games. Currently, “Fortnite”is enjoying a staggering amount of success, which is what nearly if not all of the company’s complaints stem from.

The BBB, according to its blog post, has attempted to make contact with Epic Games on “numerous” occasions without any response. Variety reached out to the bureau, which declined to comment further on the matter at this time.

More Gaming

  • Watch The New York Game Awards

    Watch New York Game Awards Live Right Here

    The New York Game Awards take place tonight at 8 p.m. EST. People can watch on Twitch beginning at 7:30 p.m. on the New York Videogame Critics Circle channel or in the player below. Every year, the New York Game Awards recognizes the best in games journalism. Nominees this year include The Verge’s Megan Farokhmanesh, [...]

  • Casey Hudson Invites Player Feedback in

    BioWare's Hudson Invites Player Feedback in 'Anthem' Pre-Launch Blog

    There’s one month left until BioWare’s latest project “Anthem” is set to launch, and general manager Casey Hudson has taken to the studio’s official blog to discuss its debut. “Back in 2012 when we first conceived of Anthem (then codenamed DYLAN), we wanted to create a whole new fictional universe, full of BioWare quality story [...]

  • Americans Spent More Than $43 Billion

    Americans Spent More Than $43 Billion on Video Games in 2018

    American gamers helped fuel a record-breaking $43.4 billion in revenue for the U.S. video game industry in 2018, the Entertainment Software Association and The NPD Group said Wednesday. This marks a total 18 percent growth in revenue compared to the $36.9 billion in total revenue generated in 2017, according to data provided from market intelligent [...]

  • 'Far Cry: New Dawn' Will Incorporate

    'Far Cry: New Dawn' Will Incorporate 'Light' RPG Mechanics, Revamped Outposts

    “Far Cry: New Dawn” developers took to Twitter for a series of Q&A tweets that offered a look into the game’s creative process, including the game mechanics that have changed since “Far Cry 5.” The game will take a slightly different approach to player interaction, notably borrowing elements from role-playing games. Today's Developer Q&A features [...]

  • 'Metro Exodus' Trailer Showcases Weapons and

    'Metro Exodus' Trailer Showcases Weapons and Customization

    Deep Silver and 4A Studios released a new “Metro Exodus” trailer on Tuesday detailing some of the game’s varied selection of weapons and customization options. The four-minute clip introduced several classes of weapons as well as some of their customization options, which take them from pedestrian arms to veritable protection from the enemies waiting to [...]

  • Blizzard Reveals Its Plans for 'World

    Blizzard Reveals Its Plans for 'World of Warcraft' Esports in 2019

    Blizzard recently detailed its plans for “World of Warcraft” esports in 2019. It’s bringing back two tournaments — the Arena World Championship (AWC) and the Mythic Dungeon International (MDI) — and launching some new in-game toys to help fund prize pools, it said in a blog post on Thursday. The Arena World Championship will return [...]

  • Twitter

    Video Games Took Twitter By Storm in 2018, Amassing 1 Billion Tweets

    Video games were a hot topic on Twitter in 2018, with over 1 billion tweets made about the medium globally that year alone. Rishi Chadha, Twitter’s Head of Gaming Content Partnerships, took to the official Twitter blog with a series of insights on the video game industry and its massive influence on the social media [...]

More From Our Brands

Access exclusive content