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Activision Offers Refund for ‘Guitar Hero Live’ Users

Activision is offering refunds to users based in the U.S. who purchased “Guitar Hero Live” between the end of 2017 and the start of 2019, according to a blog post from the game publisher.

To qualify for reimbursement, Activision is asking for confirmation of the purchase in the form of a receipt or credit card statement. The claim form must be submitted before May 1. Alternatively, you can submit the form without confirmation of purchase, but refund will not be guaranteed.

The refund offer comes following a lawsuit filed in 2018 by an individual who claimed Activision falsely advertised “Guitar Hero Live” and its Guitar Hero TV mode when the publisher shut down down GHTV last year.

The individual behind the class action lawsuit, Robert Fishel, maintained Guitar Hero TV was falsely described as “an always-on music video network” which would run “24 hours a day, seven days a week” with “a continuous broadcast of music videos” and “new videos continually added to the line-up.” The marketing for Guitar Hero TV also states “you’ll be able to discover and play new songs all the time.”

But the publisher also offers another important warning across the “Guitar Hero Live” website.

“Activision makes no guarantees regarding the availability of online play or features, including without limitation GHTV, and may modify or discontinue online services in its discretion without notice.”

“Guitar Hero Live” was released in 2015, introducing a new mode called Guitar Hero TV to the long-running music-centric franchise. The mode would let players adopt the perspective of the band’s lead guitarist and featured over 200 songs. But in 2018 Guitar Hero TV’s servers were shut down resulting in the removal of all these songs from the game.

This came after a period of difficulties for game developer FreeStyle, which underwent major layoffs after the game’s release due to poor sales. In 2017, FreeStyle Games was acquired by Ubisoft, and Activision retained ownership of “Guitar Hero Live” without the title’s developers in tow.

“Guitar Hero Live” is still available on PlayStation 2, Xbox 360, PS3, Wii, Wii U, Xbox One, PS4, PC, and various mobile and handheld devices.

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