×
You will be redirected back to your article in seconds

Instagram Down Again: Users Worldwide Experienced Hours-Long Access Problems

A technical glitch also prevented some Facebook and WhatsApp users from sharing photos, videos

UPDATED: Instagram users across the globe reported problems sharing to and accessing the Facebook-owned photo and video service on mobile apps and the web on Wednesday — an outage that continued for much of the day.

Instagram began having issues since 8:45 a.m. ET, with most of the user reports concentrated in the Northeast U.S. and Western Europe, according to DownDetector.com.

Users of Facebook and WhatsApp were also encountering problems sharing photos, video and files, a Facebook spokesperson confirmed.

In a statement sent just before 4 p.m. ET, a Facebook rep said, “During one of our routine maintenance operations, we triggered an issue that is making it difficult for some people to upload or send photos and videos. We’re working to get things back to normal as quickly as possible and we apologize for any inconvenience.”

At about 8 p.m. ET, Facebook said “The issue has since been resolved and we should be back at 100% for everyone.”

For many Instagram users, most images and videos were failing to load in the app on Wednesday, July 3. On desktop, Instagram also was not loading images or videos, accompanied by a message that said “No photo description available” or messages with metadata tags like “Image may contain: food.” Some said when they tried to post photos, Instagram only displayed the caption and not the image, while other users reported an inability to access the service at all.

Predictably, many disgruntled Instagram users took to Twitter to vent their frustration, and the hashtag #instagramdown became the top-trending topic on Twitter on Wednesday morning in the U.S. Meanwhile, Twitter was having its own problems, related to its direct-messaging feature. “We’re currently having some issues with DM delivery and notifications. We’re working on a fix and will follow up as soon as we have an update for you,” Twitter’s support team tweeted.

Instagram acknowledged the access problems in a tweet at 12:15 p.m. ET, apologizing for the outage. “We’re aware that some people are having trouble uploading or sending images and videos on Instagram,” the tweet said. “We’re sorry for the trouble and are working to get things back to normal as quickly as possible. #instagramdown.”

The latest problems come three weeks after Instagram had an outage that lasted more than two hours, on June 13. In that case, some users reported that they couldn’t access Instagram at all, while others couldn’t conduct searches or access other parts of the service. Instagram’s website also in some cases displayed a “5xx server error” message. That came after two other previously reported major outages in June.

Instagram’s technical issues come a day after an outage at Cloudflare, a content-delivery and security services provider, caused multiple websites and services to be inaccessible Tuesday, including OKCupid, Peloton, Feedly, Discord and (ironically) DownDetector. Cloudflare said the outage was caused by “a bad software deploy.”

TRENDING ON VARIETY:

More Digital

  • MINDHUNTER

    Netflix's Podcast Slate 'Deepens' Space Around Original Content, Programmers Say

    It should come as no surprise that, in its quest to become a full-blown entertainment ecosystem, Netflix has built a roster of podcast programming to complement its scores or original series and films. The programs recruit top talent and hosts to hang out and talk about the streaming giant’s TV and film content. It’s a [...]

  • Netflix-logo-N-icon

    Netflix Is Testing Human-Curated 'Collections'

    Netflix, a company powered by the strategic use of data, relies on artificial intelligence to suggest new content that its streaming customers are likely to be interested in. Now it’s looking to potentially add a human touch: The company has launched a limited-scale test of “Collections,” a new feature that presents groups of movies and [...]

  • wolves in the walls emmy

    Neil Gaiman VR Experience 'Wolves in the Walls' Wins Primetime Emmy

    “Wolves in the Walls,” the virtual reality (VR) experience based on Neil Gaiman’s children’s book by the same name, has been awarded with a Primetime Emmy for outstanding innovation in interactive media. The experience has been produced by San Francisco-based immersive entertainment startup Fable, which puts a big effort on making the viewer a participating [...]

  • The Void San Francisco

    The Void Teams Up With Sony Pictures for New Location-Based VR Experience

    James Murdoch-backed virtual reality (VR) startup The Void has teamed up with Sony Pictures Virtual reality to produce a new location-based VR experience, according to Curtis Hickman, the startup’s chief creative officer. Hickman revealed the partnership in a conversation with Variety this week, during which he also outlined plans to bring more original IP to [...]

  • US President Donald J. Trump speaks

    Apple Stock Down 4.6% After Trump ‘Orders’ Companies to Leave China

    Apple’s share price was down around 4.6% Friday at the close of the market, to $202.64 per share, after President Trump took to Twitter to “order” U.S. companies to leave China. The slide came amid a market-wide sell-off, with the NASDAQ sliding 3%, and the Dow dropping 623 points. Trump’s edict was a response to [...]

  • Former head of CAA China Peter

    Peter Loehr to Spearhead Asia Expansion of Genies Avatar Venture (EXCLUSIVE)

    Peter Loehr, the former head of CAA in China, and seasoned music executive John Possman have been tapped by digital avatar company Genies to lead its expansion into Asia. The company’s proprietary avatar technology allows users to express ideas, thoughts and feelings in a different way from text, audio and video. Within the app and [...]

More From Our Brands

Access exclusive content