×
You will be redirected back to your article in seconds

Turner to Issue Refunds After Tiger Woods-Phil Mickelson Pay-Per-View Event Glitch

Turner will issue refunds to some customers who shelled out $20 for Friday’s pay-per-view golf match featuring Tiger Woods and Phil Mickelson after a technical problem forced the company to make the event available free via a live stream.

The need to issue refunds adds to the embarrassment for Turner. The company said a glitch with the purchasing infrastructure on its Bleacher Report Live page threatened to keep some customers from watching the event. Rather than have fans angry at missing what proved to be a 22-hole shootout between the golf legends, Turner made the call to take down the paywall and make the live stream available to all for free.

“ ‘The Match’ was an historic event, from Tiger’s opening tee shot to Phil’s final putt. Prior to the start of the event, we experienced a technical issue with the B/R Live paywall page that we tried to quickly resolve. We decided to take down the paywall to ensure that fans who already purchased the event would not miss any action,” a Turner spokesman said in a statement issued Saturday. “This did not impact the live streaming of the competition and fans were treated to an event that was both engaging and memorable. Unfortunately, the pre-match technical issue did occur, and we will offer fans who purchased the event on B/R Live a refund.”

Turner’s statement specified that refunds would be offered to those customers who purchased the event directly through Bleacher Report. But Turner may face additional pressure to offer more refunds to customers who paid for the event via traditional TV distributors such as its AT&T corporate sibling DirecTV and Comcast. On Friday, Comcast said it would offer a $19.99 credit to customers who paid for “The Match” through its Xfinity platform. Turner said on Friday that there were no technical problems with the linear telecast of the event.

Mickelson prevailed in the made-for-TV event staged at Las Vegas’ Shadow Creek golf course. He took home a $9 million purse, and he raised $400,000 for various charities through side bets with Woods.

Turner had hoped to use the event as a platform to promote Bleacher Report as an outlet for live streaming coverage of sports news and events. Instead, some viewers were irritated by the technical issues and the fact that they paid for a program that wound up airing for free.

More Digital

  • Alibaba Buys 8% Stake in Chinese

    Alibaba Buys 8% Stake in Chinese Video Platform Bilibili

    Alibaba has purchased an 8% stake in the Chinese online video platform Bilibili, the official Xinhua news agency reported. Bilibili is one of China’s top video streaming and entertainment platforms, with about 92 million monthly active users and 450 million page-views per day. Founded in 2009, it was listed on the NASDAQ last March. Alibaba’s [...]

  • Clevver-Logo

    Hearst Magazines Buys Clevver's Pop-Culture YouTube Channels After Defy's Demise

    Hearst Magazines has snapped up Clevver, a network of female-skewing lifestyle and pop-culture news YouTube channels that had been owned by now-defunct Defy Media. Clevver was left homeless after Defy’s sudden shutdown in November; its principals said at the time they were looking for a new home. Hearst Magazines sees a digital fit with Clevver’s [...]

  • "Brother" -- Episode 201-- Pictured (l-r):

    CBS Interactive's Marc DeBevoise on Streaming Boom, Content Strategy, and Apple

    Not everyone wants or needs to be Netflix to succeed in the streaming space. And not everyone sees Apple’s enigmatic new service as a threat. Even as rival streaming services offer gobs of content, CBS Interactive’s president and COO Marc DeBevoise sees the company’s targeted original programming strategy continuing to attract viewers to its All [...]

  • Rhett-Link-Good-Mythical-Morning

    Rhett & Link's Mythical Entertainment in Talks to Acquire Smosh (EXCLUSIVE)

    Smosh, the YouTube comedy brand left stranded after parent company Defy Media went belly-up, may be about to get a new business partner. Mythical Entertainment, the entertainment company founded by top YouTube comedy duo Rhett & Link, has been in talks about acquiring the Smosh brand, sources told Variety. Multiple potential buyers came forward to [...]

  • Pokemon Go

    Proposed 'Pokémon Go' Lawsuit Settlement May Remove Poké Stops, Gyms

    A proposed settlement in the class action lawsuit against “Pokémon Go” developer Niantic could remove or change a number of Poké Stops and Gyms in the popular augmented reality game. The proposed settlement was filed in a California court on Thursday and applies to anyone in the U.S. who owns or leases property within 100 meters [...]

  • Skyline of Doha at night with

    Qatar's beIN Rallies Support From U.S. Companies Against Pirate Broadcaster beoutQ

    Qatari powerhouse beIN Media Group has rallied support from American sports and entertainment entities, including Discovery and Fox, behind its request that the U.S. government place Saudi Arabia on its watch list of top intellectual property offenders. The Doha-based broadcaster, a state-owned spinoff of Al Jazeera news network, accuses the Saudi government of harboring pirate broadcaster [...]

More From Our Brands

Access exclusive content