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Ticketfly’s Website Taken Offline After Hacker Intrusion, Customer Data Compromised

UPDATED: Concert ticketing service Ticketfly took its website offline Thursday morning after becoming the latest victim of a hacker intrusion. The service announced the outage early Thursday morning on Twitter, declaring that it had been “the target of a cyber incident.”

On Thursday night, the company confirmed on its support site that the incident had “resulted in the compromise of some client and customer information.”

“Our investigation into the incident is ongoing,” the statement continued. “We’re putting all of our resources to confirm the extent of the unauthorized access. We’re committed to communicating with all customers once we have more information about the scope of the issue.”

The company also advised ticket holders to check the social media accounts venues, and promised to send venue operators paper lists with the names of ticket holders.

Earlier on Thursday, a company spokesperson told Variety the the company had taken its site offline “out of an abundance of caution.” “We realize the gravity of this decision, but the security of client and customer data is our top priority,” the spokesperson said. “We are working tirelessly, and in coordination with leading third party forensic experts, to get our clients back up and running.”

The site briefly featured a statement of the hacker group IsHaKdZ before the company took it offline, according to Hypebot. In the statement, the group threatened to publish an internal database.

Ticketfly was acquired by Eventbrite for $200 million a year ago. The ticketing company previously belonged to music streaming service Pandora, which acquired it for $450 million in late 2015.

Update: 9:15pm: This post was updated with a statement from Ticketfly acknowledging that customer data had been compromised.

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