×

Hulu Says Super Bowl Live-Streaming Outage Was Caused by Program-Extension Glitch

An unknown number of Hulu’s live TV subscribers missed the final minutes of Super Bowl LII — just before the last-ditch effort by the New England Patriots to tie up the game failed — and the company on Monday blamed the outage on an error in its system for extending live programming past its scheduled stop time.

A Hulu rep said a small number of subscribers was affected by the outage. According to social-media posts, some Hulu live TV customers saw their NBC feeds wink out at around 10 p.m. ET. The live feed was fully restored on Hulu shortly before NBC’s airing of “This Is Us,” which began at around 10:45 p.m.

“Last night, we experienced a technical issue that impacted the Super Bowl stream for some viewers on Hulu,” the company said in a statement. “While the issue affected only a small percentage of Hulu’s live TV subscribers, we know this is an unacceptable experience for those viewers, and we sincerely apologize for the interruption.”

In addition, Sony’s PlayStation Vue service experienced a “brief” service interruptions during the Super Bowl, per the official PS support Twitter account. A Sony rep did not respond to a request for more info.

For Hulu, the issue was related to the streaming company’s system for extending live programming past its pre-set endpoint, according to a rep. In the programming schedule, NBC’s Super Bowl LII coverage was set to end at 10 p.m. ET, when the episode for “This Is Us” was supposed to air. For reasons still unknown, the live game was unavailable for some Hulu subscribers once the clock struck 10 p.m. ET.

In a tweet at 10:17 p.m. ET on Sunday, Hulu’s customer support account recommended that users restart their Hulu app “as a workaround.”

A few Hulu subscribers reported seeing an error message that referred to “rights restrictions” as the cause of the problem. However, according to the company, the outage was strictly a technical issue — and had nothing to do with content rights. The outage did not specifically affect individual markets, nor did it affect specific devices.

Pictured above: New England Patriots quarterback Tom Brady walks off the field at U.S. Bank Stadium in Minneapolis after the Philadelphia Eagles won Super Bowl LII.

More Digital

  • La Linea Invisible

    Mariano Barroso Shoots Basque Conflict Origins Story ‘La Linea Invisible’

    IRUN, Spain  — When- and why – do people begin to kill for a cause? Having created “What the Future Holds,” maybe the best reviewed to date of any Movistar + Original Series, Spain’s Mariano Barroso (“The Wolves of Washington”) tackles this question head on in “La Línea Invisible,” a six-part series, again from Movistar [...]

  • The Lion King

    ‘The Lion King’ Tops Studios’ TV Ad Spending

    In this week’s edition of the Variety Movie Commercial Tracker, powered by the always-on TV ad measurement and attribution company iSpot.tv, Walt Disney Pictures claims the top spot in spending with “The Lion King.” Ads placed for the remake had an estimated media value of $5.64 million through Sunday for 1,290 national ad airings on [...]

  • Apple Plans to Fund Podcast Exclusives:

    Apple Reportedly Plans to Fund Original Podcasts

    Apple has plans to open its checkbooks for podcasts that would be exclusive to its podcasting apps, Bloomberg reported Tuesday. The investments would help the company defend its market leadership in an increasingly crowded field, and fend off competitors like Spotify, Pandora and Luminary. News of the plans sent Spotify’s stock down more than 3%; [...]

  • LiveXLive Names AOL and MTV Vet

    LiveXLive Names AOL and MTV Vet Dermot McCormack President

    Live entertainment digital media company LiveXLive Media today announced that AOL and MTV veteran Dermot McCormack has been named president of the company. According to the announcement, McCormack will lead the business and creative operations of LiveXLive, effective immediately. McCormack previously served as AOL’s Global President of Video and Studios, where he oversaw the video [...]

  • Recording Studio

    Cloud-Based Music Mastering Platform Landr Raises $26 Million

    Cloud-based music mastering and distribution platform Landr has raised a $26 million Series B round of funding. The new founding round was led by the Sony Innovation Fund, microphone manufacturer Shure, state-owned financing corporation Investissement Québec and Fonds de solidarité FTQ. Warner Music, Plus Eight Equity Partners, Slaight Communications, YUL Ventures and PEAK Capital Partners [...]

More From Our Brands

Access exclusive content