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MGM Launch of ‘Stargate Command’ Streaming Service Hits Technical Turbulence

MGM has launched Stargate Command — its service for all things related to the “Stargate” sci-fi franchise — but the platform has encountered some technical glitches.

In addition to free news and updates, Stargate Command offers a one-time $20 subscription tier with access to more than 350 episodes from television series “Stargate SG-1,” “Stargate Atlantis” and “Stargate Universe,” as well as the three movies, “Stargate,” “Stargate: The Ark of Truth” and “Stargate Continuum.” The all-access membership fee of $20 grants members access from the launch of Stargate Command through May 15, 2018.

In addition, the site’s subscribers will be the first to access the all-new “Stargate Origins,” which tells the story of Catherine Langford, a character who occasionally appeared in previous “Stargate” TV shows. The 10-episode series will launch later this year. MGM announced “Stargate Origins” this summer at San Diego Comic-Con this summer. The show is being produced by MGM’s digital group and New Form, the digital studio whose backers include Ron Howard, Brian Grazer and Discovery.

However, users who initially signed up for Stargate Command starting Wednesday were not receiving their login information. On Thursday afternoon, according to the service’s official Twitter account, customers were still have issues logging in:

The website for the service, stargatecommand.co, also Thursday was sporadically failing to load, returning an application error message for some users.

TopFan, which operates a white-label platform for building fan communities that include over-the-top video, manages the Stargate Command website. The startup said massive demand caused the problems on the newly launched site.

“The response to yesterday’s Stargate Command platform launch was overwhelming, which speaks to the power of the Stargate fanbase,” TopFan CEO Jeff Kohn said in a statement. “We experienced much higher traffic than anticipated which led to some technical issues that we are working quickly to remedy. We thank all of the Stargate fans for their support and promise to resolve any issues as quickly as possible.”

Stargate Command’s free content includes news, quizzes, polls and discussion forums. It’s available on the web and iOS and Android apps. In the U.S., All Access membership can be purchased only via the website. Internationally, All Access will be available for purchase through app stores in the U.K., Canada, Germany, Australia and New Zealand.

Meanwhile, subscribers to Stargate Command’s all-access pass will get an authenticated, “members-only” digital edition of the “Stargate Origins” pilot script later this year, as well as behind-the-scenes access to the show’s writers room.

MGM announced the launch of Stargate Command on Wednesday with a video message from Christopher Judge (who played Teal’c in “Stargate SG-1”:

Correction: An earlier version of this story incorrectly stated that the Stargate Command all-access subscription was $20 per month. In fact, the one-time membership fee of $20 grants access to the service through May 15, 2018.

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