After technical glitches disrupted the Floyd Mayweather Jr.-Conor McGregor boxing match live-stream on Saturday, Showtime Networks says it will provide refunds to affected customers if it is able to determine they were unable to watch the pay-per-view event.
“We have received a very limited number of complaints overall,” said Chris DeBlasio, senior VP of communications for Showtime Sports. “We are reviewing all of them carefully and will respond to them accordingly.”
Showtime will issue a $99.99 refund for customers who purchased the PPV access in HD through Showtime’s own direct-to-consumer services. If customers bought the PPV event through another distributor, such as UFC’s Fight Pass or through a cable or satellite TV operator, those consumers must request a refund directly from that provider.
Showtime’s official live stream of the highly anticipated Mayweather-McGregor fight suffered technical issues Saturday. That delayed the start of the event by about 10 minutes, according to Showtime.
On Saturday, customers who had paid for the fight through UFC’s Fight Pass were directed to Showtime’s website after the Fight Pass stream failed. Angry users posted info on Twitter indicating that UFC told them it would not issue refunds, and one posted a chat exchange allegedly with a UFC support rep who suggested he try watching an unauthorized stream on Facebook.
Asked for comment, UFC said it is reviewing each refund request “on a case-by-case basis. We are in direct contact with the consumers regarding a resolution.”
“We’re incredibly disappointed by the technical difficulties that were experienced Saturday night, and we’re working with our vendor NeuLion to assess exactly what happened,” UFC said in a statement.
Meanwhile, a man in Portland, Ore., has filed a class-action lawsuit against Showtime over the live-stream glitches, seeking monetary damages.
About 2.9 million people turned to streaming piracy sites to watch Mayweather score a TKO against McGregor in the 10th round, according to content-security firm Irdeto.