×
You will be redirected back to your article in seconds

DirecTV Now Live-Streaming TV Service Suffers Another Outage

AT&T’s DirecTV Now internet-streaming service was hit with an outage that lasted several hours Friday, preventing customers from accessing some live TV channels.

“Earlier this morning, some DirecTV Now customers could not stream some of their live channels,” an AT&T rep said in a statement. “This was resolved and the service is running normally. We thank our customers for their patience.”

AT&T declined to provide details on the cause of the technical issues or say exactly how long DirecTV Now’s channels were unavailable. At 10:40 a.m. Eastern, the company’s Twitter technical-support account posted a message acknowledging the problems; at 1 p.m. ET, the DirecTV Now account tweeted that the issues had been resolved.

DirecTV Now, which the telco launched Nov. 30, last month had at least two big outages, according to TVPredictions. That came after numerous users reported various problems with the service, including channels failing to load, immediately after the service debuted.

DirecTV Now — which AT&T execs had promised would shake up the pay-TV industry with breakthrough pricing — starts at $35 monthly for the “Live a Little” bundle with 64 channels (plus local stations where available), and range up to the top-tier “Gotta Have It” package with up to 130 channels for $70 per month. Analysts expect cord-cutters and “cord-never” consumers to gravitate to the entry-level package; AT&T seems to be offering the “Live a Little” package at a negative net margin as a way to attract wireless subscribers, by exempting DirecTV Now video streaming from data-usage caps.

Local channels on DirecTV Now are available only in select markets from ABC, NBC, Fox and Telemundo, where the broadcasters have owned-and-operated stations. AT&T currently does not have a deal with CBS for DirecTV Now.

AT&T debuted DirecTV Now with a special intro price of $35 per month for the 100-plus “Go Big” tier, but that offer ended Jan. 9.

DirecTV Now initially is available to stream on the web, Apple TV, Amazon Fire TV and Fire Stick TV, Google Chromecast, iPad and iPhone, and Android. Support for additional platforms is coming, along with DVR features slated to debut sometime in 2017, according to AT&T.

More Digital

  • Lauren Dolgen Exits as BuzzFeed Studios

    Lauren Dolgen Exits as BuzzFeed Studios Boss After a Year

    Veteran TV producer Lauren Dolgen has departed as head of BuzzFeed Studios after one year in the job. BuzzFeed had hired Dolgen, a longtime MTV producer who worked on shows including “Teen Mom” and “16 and Pregnant,” as head of BuzzFeed Studios to oversee the company’s slate of original content. Based in L.A., she had [...]

  • Snap-Derek-Andersen-Lara-Sweet

    Snap Fills Out Senior Ranks With CFO, HR Chief Appointments

    Snap CEO and co-founder Evan Spiegel has turned in house to fill the company’s CFO and head of human resources positions, completing an overhaul of the Snapchat parent’s executive ranks after a series of high-level departures. The company announced the appointment of Derek Andersen, currently Snap’s VP of finance, as chief financial officer. Andersen will [...]

  • Oculus Quest Gets Netflix App, But

    Oculus Quest Will Have Netflix, but Not Plex or HBO

    Facebook’s new Oculus Quest headset is launching with a number of high-profile gaming titles this Tuesday. Media apps on the other hand will take a bit of backseat, with some key players sitting this latest headset out for the time being. First, the good news for anyone who has pre-ordered the headset: One of the [...]

  • Lester Holt

    Chris Berend Tapped to Oversee NBC News' Digital Efforts

    Chris Berend, an executive who has been overseeing digital video for CNN and helped launch Great Big Story, a streaming-video site aimed at younger audiences, will jump to NBC News to lead its digital efforts. Berend will replace Nick Ascheim, who will move into a new role that is described as “improving digital and product [...]

  • Vogue, Conde Nast Entertainment Make Robert

    Robert Semmer Joins Condé Nast Entertainment & Vogue as Vice President of Video

    Condé Nast Entertainment and Vogue have named former Vice and Fader video executive Robert Semmer as their new vice president of video. Semmer will be based in New York and report to Croi McNamara, senior vice president of programming for Condé Nast Entertainment. “Anna and I are thrilled to welcome Robert to our award-winning video [...]

  • CEO of T-Mobile John Legere (L)

    FCC Chairman Backs T-Mobile, Sprint Merger With New Conditions

    FCC Chairman Ajit Pai gave a thumbs-up to T-Mobile and Sprint’s proposed $26 billion merger, after the companies committed to enhanced 5G buildout commitments and agreed to spin off Sprint’s Boost Mobile. T-Mobile and Sprint first announced their plans to merge in April 2018, looking to combine forces to take on industry leaders AT&T and [...]

More From Our Brands

Access exclusive content