Apple said it’s looking into the incident. “We are in touch with the customer and looking into it,” a rep told Mashable, which first reported the news.
The customer, Brianna Olivas, posted a video on Twitter on Wednesday showing her rose-gold iPhone 7 Plus with a melted case smoldering on a bathroom counter. “So my IPhone 7 plus blew up this morning… was not even using it, literally no explanation for this,” she wrote. Olivas told Gizmodo that she had always used the standard Apple-issued charger with the phone.
For now, there’s no evidence that the charred remains of this particular iPhone 7 are anything but an isolated incident, although last fall an Australian man reported a similar incident with the smartphone. Apple did not respond to a request Friday for more info.
Last year, Samsung took a major financial hit after its high-end Galaxy Note 7 smartphone turned out to be at risk for catching fire or even exploding because of a battery design flaw. The company issued a recall — but its replacement units had the same issue. Samsung was forced to kill off the device, which the company said would result in losses of more than $5 billion.
For the holiday-shopping quarter, Apple’s iPhone sales were up 5%, to a total of 78.3 million devices sold in the period, helping to lift the tech giant to record quarterly revenue for the three months ended Dec. 31.
Watch the video of Olivas’ smoking iPhone: