StubHub, Viagogo Offices Raided in U.K. Secondary Ticketing Investigation

British investigators raided the offices of ticket resellers StubHub and Viagogo earlier this year as part of an investigation into the U.K. secondary ticketing industry, according to a report in the Guardian. The investigation, conducted by the Competition and Markets Authority, focused on the companies’ dealings with top-level scalpers and whether inside information is being shared that gives the scalpers an unfair advantage over average fans.

The report says CMA has issued an “information notice” to four ticket resale companies, also including GetMeIn and Seatwave, to explain any relationships with such scalpers. It cites sources familiar with the investigation as saying that GetMeIn and Seatwave complied with the order, but StubHub, which is owned by eBay, and the Swiss company Viagogo declined to surrender the information voluntarily.

The raid, which took place in August, confiscated data on StubHub’s “top seller” program, which gives discounts and other benefits to sellers who make more than $250,000 in sales per year. StubHub said the program follows all applicable laws and is not involved in “fraudulent or illegal activity on our site.”

The report said a CMA spokesperson declined to comment on the raids, which took place came a year after it opened a probe into “suspected breaches of consumer protection law in the online secondary tickets market.” A rep for StubHub told the paper: “We understand the CMA investigation is ongoing and therefore await the outcome of this.” Reps for the companies did not immediately respond to Variety’s request for comment.


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