×
You will be redirected back to your article in seconds

UPDATED: Grammys Live Stream Failure on CBS All Access Draws Complaints

UPDATED 7:05 p.m. PT: CBS blamed the live steam problems on a glitch in All Access’ ability to verify the locations of some users.

“Some users experienced temporary difficulty accessing the live online feed of the Grammys. Our location services provider had a brief issue verifying user location. That issue has since been resolved and all users are back online,” a CBS Interactive spokesman said.

The problems are said to have affected a small percentage of the record number of people viewing CBS All Access’ live stream. However, some users are still reporting problems via social media.

PREVIOUSLY: CBS appears to be struggling with the demand for the live stream of tonight’s Grammy Awards telecast as many viewers are complaining of being unable to watch the show via the CBS All Access SVOD service.

CBS aimed to capitalize on viewer interest in the Grammys by offering a free one-week trial of CBS All Access, hoping to whet the appetites of potential subscribers to the service, which costs $5.99 a month. But viewers in multiple markets reported they were unable to load the live stream. That could be a result of demand overwhelming CBS’ ability to serve up streams.

Another problem could be viewers trying to watch in markets where the live TV stream is not available via CBS All Access. Those are markets where CBS has yet to reach an agreement with its affiliate station on a revenue-sharing partnership for All Access. CBS said earlier this month that about 85% of its affiliates are on board with CBS All Access. (Here’s a list of the 130 markets where the live stream should be available.)

A CBS rep had no immediate comment on status of the All Access stream.

With some encountering problems with the All Access stream, links to bootleg live streams of the Grammy Awards were circulating widely in social media, although CBS appeared to be cracking down quickly on those unauthorized streams.

Here’s a sampling of viewer complaints:

https://twitter.com/Gracielou1974/status/699417371342204928
https://twitter.com/SomerSherwood/status/699408445070401537

More Biz

  • Alan Horn Bill Tanner

    Alan Horn to Keynote Variety Business Managers Elite Breakfast, Bill Tanner to Be Honored

    Bill Tanner will be recognized with Variety’s 2019 Business Managers Elite Award at the annual Business Managers Elite Breakfast presented by City National Bank, which takes place in Beverly Hills on Nov. 13. Co-chairman and chief creative officer of The Walt Disney Studios Alan Horn will be the keynote speaker in conversation with Variety editor-in-chief, [...]

  • Smoke haze covers the Sydney Harbour

    Australia's Seven West to Merge With Affiliate Prime Media

    Australia’s Seven West Media has agreed a deal to acquire regional broadcast group Prime Media. The move is a further step in the consolidation of Australia’s traditional media industry. The two companies announced on Friday that Seven will make the acquisition entirely through the issue of new shares to the owners of Prime. Both companies [...]

  • Ron Meyer

    Ron Meyer Files $10 Million Suit Over Forged Rothko

    NBCUniversal Vice Chairman Ron Meyer has filed a $10 million suit against two art dealers, claiming they sold him a forged Mark Rothko painting in 2001. Meyer accuses Susan Seidel and Jaime Frankfort of duping him into buying the work. According to the suit, he was told that it would be included in an official [...]

  • Former movie producer Harvey Weinstein (L)

    Harvey Weinstein Seeks to Call Expert on 'Recovered' Memories at Rape Trial

    Harvey Weinstein’s attorneys are seeking to call an expert on “recovered memories” at his trial on rape and sexual assault charges. The defense has filed a motion asking to call Deborah Davis, a psychologist and professor at the University of Nevada at Reno. Davis is a frequent defense witness. She co-authored an article in 2006 [...]

  • Tekashi 6ix9ine Docuseries Coming From Showtime

    Tekashi 6ix9ine Docuseries Coming From Showtime and Rolling Stone

    Showtime Documentary Films today announced a new limited docuseries profiling controversial rapper Tekashi 6ix9ine. Titled “SuperVillain” and inspired by the Rolling Stone feature written by Stephen Witt, the three-part series will trace how a New York City deli clerk named Daniel Hernandez became superstar rapper Tekashi 6ix9ine — who racked up 2.6 billion streams and [...]

  • Fader Label Logo

    Fader Label Signs Two New Acts, Boosts Staff

    The Fader Label, home to Clairo, Matt and Kim and others, announced two new signings today along with three new hires on its staff. Charlie Burg and Zachary Knowles have joined the label’s talent roster, while Carson Oberg has come aboard as general manager, Yasmine Panah as project manager and Josh Hymowitz as label coordinator. They [...]

More From Our Brands

Access exclusive content