UPDATED: Netflix reported technical difficulties on Tuesday, with many users complaining about the inability to stream shows and movies on multiple devices.
The streaming service’s customer service Twitter account acknowledged the problems Tuesday evening, saying the team’s technical support was working to resolve the issues.
Hi all – we are aware of streaming issues on some devices & we are working quickly to solve them. We will update you when they are resolved.
— Netflix CS (@Netflixhelps) November 11, 2015
The same account tweeted about an hour later that the problems were fixed, writing, “The streaming issues we reported earlier have now been resolved.”
Netflix has more than 65 million subscribers worldwide, and reported problems across the U.S., Mexico and Brazil on all streaming platforms, which include computers, tablets, smartphones, gaming consoles and set-top boxes. It first acknowledged the issues at about 5:45 p.m. PST. It’s unclear how many of its millions of users were affected.
@Netflixhelps Chrome on Macbook Air just now: pic.twitter.com/wl8rWO0Jkt
— Micah Cowsik-Herstand (@micahherstand) November 11, 2015
This is the second outage the streaming service has seen in the past month. In October, a problem with web content delivery service UltraDNS went down, taking Netflix and other sites, including Expedia, with it. That outage was the result of a server crash on the East Coast, and lasted about 90 minutes.
Still, this kind of problem is unusual for Netflix. The October outage was the first time the site had experienced such an issue since January 2013. Netflix has not yet commented on what caused the outage.