Problems with premium channel's digital platform blamed on "popular demand"
Angry “True Detective” fans took to social media on Sunday to complain they weren’t able to watch the finale on HBO Go, which the premium channel acknowledged was being challenged by the series’ “overwhelmingly popular demand.”
While not all viewers were unable to watch the finale episode on HBO’s digital platform, enough cries for help spurred a tweet from the channel’s official account: “Due to overwhelmingly popular demand for #TrueDetective, we’ve been made aware of an issue affecting some users. Please try again soon.”
UPDATE: On Monday morning, an HBO rep said that “a majority” of those attempting to access HBO Go shortly after 9 p.m. ET Sunday were unable to access the service because of the crushing demand. “The issue has since been rectified and the service is now back to normal,” the rep said. HBO did not have additional details about the outage.
While HBO’s description of the problem as being limited to “some users” indicates this probably wasn’t a full-on meltdown, the company’s reaction to the complaints may have been proof enough that this wasn’t just a handful of isolated incidents.
The problems didn’t interrupt the network’s finale telecast on its linear channels.
Last week, ABC experienced a nationwide outage of its live streaming of the Academy Awards telecast. The Alphabet net also attributed the issues to unexpected demand.