Netflix is the target of a French consumer-advocacy group that has sued the Internet-video streamer in a Paris court, alleging that its subscriber agreements violate country laws.
The group, the CLCV, accused Netflix of including “malicious and illegal clauses” in its subscriber agreement, according to a statement released by the group Monday, as translated by Google Translate.
Specifically, Netflix retains the right to change the terms of the agreements without informing customers, while those contracts fail to guarantee a minimum level of quality (or refunds if those levels aren’t met), according to CLCV’s complaint.
Netflix said it is looking into the Gallic consumer group’s charges but declined to comment on specific points. “We strive to offer the best possible service to our customers, including streaming quality and the ability to cancel any time,” a company rep said in a statement.
On a “more symbolic” level, Netflix France’s subscriber agreement includes several references available only in English and includes a “rather unusual legal explanation” in French, according to the CLCV.
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Netflix launched in France on Sept. 15, along with five other new European territories: Germany, Luxembourg, Belgium, Austria and Switzerland. In France, the company reportedly had signed up more than 100,000 subs in the first two weeks of availability.