DirecTV Now Launch Plagued With Problems

Directv Now
Courtesy of AT&T

AT&T’s new TV streaming service DirecTV Now seemingly faced significant problems on its launch day: Numerous users reported on Twitter that they were unable to use the service for extended periods of time, with many complaining that DirecTV Now was kicking them off for allegedly using too many devices at the same time — something the service’s apps diagnosed as “error 60.”

DirecTV Now is currently limiting streaming to two devices per subscriber, but many users reported yesterday and today that they were getting the error even when just streaming on one device. Some users were also experiencing sign-in issues. DirecTV Now’s support staff said on Twitter Thursday morning that this particular issue had been resolved, but some users immediately responded saying that they still couldn’t sign in.

Other users were unable to stream certain channels, error messages about incompatible devices and failures to load streams, according to a report by TV Predictions. One user even recorded a video of a series of errors encountered while trying to use the service:

An AT&T spokesperson sent Variety the following comment after the initial publication of this story:

“We experienced an issue last night that prevented some customers from streaming. Engineers resolved the issue and we haven’t experienced it since.”

DirecTV Now officially launched Wednesday, offering consumers up to 130 channels via a variety of packages that start at $35 per month. Aside from technical issues, the service has a few other shortcomings at launch: DirecTV Now’s plans currently don’t include CBS, the CW or Showtime, but AT&T has told reporters that it is pursuing a deal with CBS. In addition, NBC streams aren’t available on smart TVs and TV-connected devices at launch.

Updater: 12:30pm: This post was updated with a statement from AT&T.


Filed Under:

Want to read more articles like this one? SUBSCRIBE TO VARIETY TODAY.
Post A Comment 5

Leave a Reply


Comments are moderated. They may be edited for clarity and reprinting in whole or in part in Variety publications.

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

  1. Mark Saucenigh says:

    DirectTV is the worse streaming video company in existence. Screw them, too many other great companies like NETFLIX. Bye Bye, DirectCrapTV

  2. daveande says:

    Many problems with this service everyday from streaming, to many devices connected and I only have one Apple TV connected and nothing else, error 60, etc . I sent support message on the first day up until Dec 4th and no one has gotten back to me.

  3. James Fitzpatrick says:

    Do not expect AT&T to adequately address the issue or even try to solve the problem. I have been a DirecTv subscriber for 18 years but once AT&T took over, I have been seriously considering dropping the service. Recently dropped the pitiful AT&T Uverse service (internet and land line) due to frequent problems including absurdly low download speeds. Probably will drop AT&T mobile service due to their continuing failure to upgrade connectivity speeds. Terrible.

  4. Gman says:

    good for you samiam257 … i have my money at 10 AM this monring and DirecTV doesnt recognize me as a subscriber …. love giving away free money

  5. samiam257 says:

    I started with a host of problems but slowly worked through them. A day after signing up I’m watching my favorite streaming programs. It’ll get better (it’ll have to). I’m glad I got in on the ground floor because I’m getting an extra Apple TV 4 out of the deal and my $100 DirecTV satellite bill will get slashed by more than half with even more channels to choose from. I’m optimistic. :-)

More Digital News from Variety