You will be redirected back to your article in seconds

Senate Panel Investigating Cable, Satellite Customer Service Issues

Executives from Comcast, Time Warner Cable, Charter, DirecTV and Dish Network are expected to appear at a Senate hearing on June 23 into cable and satellite company customer service practices, including billing, fees and refunds.

The hearing will be held before the Permanent Subcommittee on Investigations, which has been examining customer service practices in the industry and plans to conclude the investigation this fall.

The committee chairman, Sen. Rob Portman (R-Ohio) and its ranking member, Sen. Claire McCaskill (D-Mo.), are leading the hearing.

In a joint statement, they said that “consumers in every corner of the country share common experiences about fending for themselves against customer service and billing practices by TV providers that are at best confusing, and at worst deceptive.”

They noted that a recent survey by the American Customer Service Satisfaction Index found that pay-TV was ranked near the bottom of 43 industries studied.

More Biz

  • Roy Price

    Harvey Weinstein Fallout: Entertainment Figures Accused of Sexual Harassment

    Executives from Comcast, Time Warner Cable, Charter, DirecTV and Dish Network are expected to appear at a Senate hearing on June 23 into cable and satellite company customer service practices, including billing, fees and refunds. The hearing will be held before the Permanent Subcommittee on Investigations, which has been examining customer service practices in the […]

  • Harvey Weinstein

    Colony Capital Has Three-Week Window to Avert Weinstein Co. Bankruptcy (EXCLUSIVE)

    Executives from Comcast, Time Warner Cable, Charter, DirecTV and Dish Network are expected to appear at a Senate hearing on June 23 into cable and satellite company customer service practices, including billing, fees and refunds. The hearing will be held before the Permanent Subcommittee on Investigations, which has been examining customer service practices in the […]

  • Mark Baker Warner Music Group

    Warner Music Group Names Mark Baker VP of Public Policy & Government Affairs

    Executives from Comcast, Time Warner Cable, Charter, DirecTV and Dish Network are expected to appear at a Senate hearing on June 23 into cable and satellite company customer service practices, including billing, fees and refunds. The hearing will be held before the Permanent Subcommittee on Investigations, which has been examining customer service practices in the […]

  • Lupita Nyong'o Harvey Weinstein

    Lupita Nyong'o Details Harvey Weinstein's Advances Toward Her in Op-Ed: 'I Felt Unsafe'

    Executives from Comcast, Time Warner Cable, Charter, DirecTV and Dish Network are expected to appear at a Senate hearing on June 23 into cable and satellite company customer service practices, including billing, fees and refunds. The hearing will be held before the Permanent Subcommittee on Investigations, which has been examining customer service practices in the […]

  • David Blaine Rape

    David Blaine Accused of Rape by Former Model

    Executives from Comcast, Time Warner Cable, Charter, DirecTV and Dish Network are expected to appear at a Senate hearing on June 23 into cable and satellite company customer service practices, including billing, fees and refunds. The hearing will be held before the Permanent Subcommittee on Investigations, which has been examining customer service practices in the […]

  • Harvey Weinstein Quentin Tarantino

    Quentin Tarantino on Harvey Weinstein: 'I Knew Enough to Do More Than I Did'

    Executives from Comcast, Time Warner Cable, Charter, DirecTV and Dish Network are expected to appear at a Senate hearing on June 23 into cable and satellite company customer service practices, including billing, fees and refunds. The hearing will be held before the Permanent Subcommittee on Investigations, which has been examining customer service practices in the […]

  • Harvey Weinstein

    LAPD Investigating Rape Claim Against Harvey Weinstein

    Executives from Comcast, Time Warner Cable, Charter, DirecTV and Dish Network are expected to appear at a Senate hearing on June 23 into cable and satellite company customer service practices, including billing, fees and refunds. The hearing will be held before the Permanent Subcommittee on Investigations, which has been examining customer service practices in the […]

More From Our Brands

Access exclusive content