The Internet HATES the Comcast-Time Warner Cable Merger

Time Warner Cable Blackout

Given the cable TV industry’s notorious reputation for poor customer service, from indifferent phone operators to MIA installers, it’s no surprise that Comcast’s proposed acquisition of Time Warner Cable caused an instant consumer backlash. Members of the media were particularly virulent, especially as many journalists can’t cut the cord — they need HBO they can hatewatch “Newsroom” in real time.

The New Yorker was quick to jump into the fray, with Andy Borowitz posting a blog item in the style of a cable company’s typically-unhelpful FAQ on its website. Inquiries in the FAQ included:

Q: Will there be any adverse impact on customer service?

A: A technician will be at your home between the hours of eight and never.

Tweets were even snarkier, with journalists and comedians vying to outdo each other’s snark.

Meanwhile, Business Insider’s Sam Ro had some real-life experience to share: He posted a transcript he had saved from a particularly frustrating 2010 attempt to add Showtime and HBO. “I found myself webchatting with what seemed to be an unending series of analysts who could not tell me how much it would be to add a channel,” he remembers.

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  1. Jesse Skeen says:

    There hasn’t been anything on cable worth paying for in about 20 years. Those who keep subscribing have nobody to blame but themselves at this point. I just hope that both of these companies have a miserable fall, just like Blockbuster did.

  2. Kathleen Lane says:

    Our cable companies here are not even monopolies yet their installers are MIA, their bills 33% more than promised on signing and they withdraw money from your checking account after you have rescinded that permission during pendency of a bill dispute. Makes me smile to remember my Time Warner experiences where you had to go to an inconvenient office and take a number and stand in line for hours in order to return your equipment and terminate your service. There are more of us than there are of them. Cable subscribers all over the country should decide to unsubscribe all at once and maybe their “business model” will change.

  3. Comcast… because Time Warner Cable wasn’t bad enough all on its own!

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