Woman Pulls Gun on Comcast Employee for Cable Fees


It’s no secret that America is often unhappy with Comcast customer service, as the cable provider has ranked dangerously low in recent surveys in the customer satisfaction department. Frustration with cable fees has heated to the point that one Albuquerque Comcast customer became so angry that she pulled a gun on a worker for the cable company.

According to a criminal complaint filed in Metropolitan Court, Gloria Baca-Lucero was charged with aggravated assault with a deadly weapon on Monday, and booked into jail.  She was released later that day, reports the Albuquerque Journal.

Police say that a Comcast serviceman was reporting to work in her home when the incident occurred.  Baca-Lucero had thought the work would be free, but the worker informed her of a fee, prompting her to call customer service, who told her that she would have to pay for the service.  Baca-Lucero refused to pay and took one of the worker’s tool bags into her home.

When the worker went to get it back, he said she pulled out a handgun and pointed it at his torso, reads the complaint.

The worker left the property before calling 911.

Baca-Lucero told police the tools were left behind and she wouldn’t give them back when he returned.  The complaint states that when the worker refused to leave, she pointed the gun and he left, after which she also called police.

According to the court document, when police searched her home they found a Glock along with a magazine and 11 rounds, as well as the tool bag in question.

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  1. M.F. Sibley says:

    When Comcast first came out years ago, my bill was$10 a month with no premium channels. Equipment Guy’s bill is $215 a month – WOW!! I no longer have Comcast; haven’t had it for years. The reasons – bad service, phone calls went nowhere, service people never had the right parts – you name it. Cable companies seem to own us lock, stock and barrel. Who ever thought we’d be paying to watch television?

  2. Darrin says:

    That’s the best story I have read about Comcast. I know how frustrating it can be to deal with that company, I wouldn’t pull a gun on a employee. Their upper management could use an overhaul. They have the worst customer service of any company out there. They better not be allowed to acquire Time Warner.

  3. equipment guy says:

    well yeah! you knew that was gonna happen. My frickin Comcast bill (triple play my ass) came in at $215 last month with NO pay channels. And don’t come at me with the whole Neflix, Hulu, Roku crap, it doesn’t get ya where you need. Anyway get mad but don’t pull a gun on the poor Cable TV guy it’s Brian Roberts fault, let’s go get him!

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