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Sony Says PlayStation 4 Hardware Problems Are ‘Isolated Incidents’

Company also says PlayStation Network was experiencing very high volume Friday, causing connection difficulties

Sony Computer Entertainment America’s North American launch of the PlayStation 4 videogame console Friday came amid reports of some units malfunctioning, but the company said it believed the issues were “isolated incidents” affecting a very small number of systems.

In a statement, Sony said the number of affected systems represents less than 0.4% of shipped units to date, “which is within our expectations for a new product introduction.”

Company added that “the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.”

Several sites including IGN, Kotaku and Forbes reported that early-access PS4 systems had faulty HDMI video-output ports. According to Kotaku, a Sony employee fixed the problem by bending a piece of metal on the system’s HDMI port, which had prevented the HDMI cable from connecting correctly.

SEE ALSO: Sony Is Keeping PlayStation’s Internet TV Options Open

Meanwhile, Sony said the PlayStation Network was experienced “very high volume” early Friday, resulting in difficulties connecting:

The PlayStation 4, listed at $399, launches with 23 game titles — including Assassin’s Creed IV Black Flag, Call of Duty: Ghosts, Killzone Shadow Fall, Knack, and Resogun — and 11 third-party digital entertainment apps, including Netflix, Amazon Video, Hulu Plus, Vudu and Sony Crackle. PS4 also includes integrated access to Sony’s Music Unlimited subscription service and Video Unlimited store.

The system will square off against Microsoft’s Xbox One, priced $100 higher at $499 list, which launches on Nov. 22.

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