Aud sent home with refunds after tech mishap
NEW YORK — Broadway tuner “Mary Poppins” halted its performance Wednesday evening due to technical difficulties, and the aud was sent home with the promise of refunds or ticket exchanges.
Near the start of the second act, a huge, mobile set element — a multi-story cross-section of the Banks family home, resembling a giant dollhouse — jumped its track. After attempts to fix it quickly failed, Disney Theatrical producer Thomas Schumacher, addressing the aud from the stage, sent theatergoers home following a wait of about half an hour.
In a rare coincidence, the hit London incarnation of “Poppins,” which opened on the West End in December 2004, also hit a major technical snag Wednesday night, and that performance, too, was cancelled.
At Gotham’s New Amsterdam Theater, the aborted “Poppins” perf was only the tenth of 31 previews for the production, set to open Nov. 16.
Still, Disney was prepped for such a contingency, having pre-printed flyers at the ready that explained to theatergoers how to arrange refunds or exchanges in the event of mechanical difficulties.
Disney is no stranger to technically ambitious shows and the glitches that sometimes accompany them. An early incarnation of “Aida” featured a famously problematic pyramid that was eventually cut from the concept before the show hit Broadway in 2000.
Produced by Disney and Cameron Mackintosh, “Poppins” resumed its performing sked Thursday.