Telecharge's failure affects box offices

Where are those tickets?

Theatergoers may have experienced a delay at the B.O. on Tuesday night when the phone ticket service Telecharge momentarily lost contact with box offices across the country. Broadway general managers noticed the problem in late afternoon and some said it continued passed curtain time.

“We couldn’t get box office reports for a few hours there,” said one Broadway G.M. “It wasn’t very pleasant.”

Affected by the failure were theatergoers picking up phone-ordered tickets at the box office. Also, ducat orders could not be accepted during the time period that service was interrupted.

At 9:30 a.m. Wednesday, box offices affiliated with Telecharge received a fax from the phone service. Dated Nov. 15, it read:

“We apologize for the downtime due to the massive communications failure. The system did not lose any data. We have every reason to believe the problem has been stabilized. But please take necessary precautions today and pull a status report.”

Telecharge is a division of the Shubert Organization.

“The failure was due to an outage,” said Lee Silver of the Shubert, “and did not impact greatly on the operation. It lasted from about 6 to 9 p.m.”

Follow @Variety on Twitter for breaking news, reviews and more