Screen Actors Guild members who want to keep track of their all-important residual payments should now find it easier to do so.
Officials at SAG have set up a Residuals Payment Information Center staffed by a residuals claim manager and four service representatives. A toll-free number, (800) 205-7716, is available for actors calling from outside the 213 area code; from within the 213 area, they should continue to use 549-6505.
SAG’s previous residuals service, called the Current Payments Desk, had just one service representative and had no toll-free phone line.
“Since theatrical and television residuals have become such a vital area of income for our members, accounting for some $258 million in earnings in 1997, we felt it was an absolute necessity to devote additional staff to answer questions and resolve problems members may have regarding their residual payments,” said SAG president Richard Masur.
Service reps will answer questions about residuals provisions of SAG’s theatrical and TV contracts, determine whether a member’s payment has reached SAG, and estimate when a check will be mailed. The reps will also be able to research and help initiate claims on a member’s behalf if residuals are owed, delinquent or incorrectly calculated. However, the center will not disclose the amount of a residual payment or answer questions not related to residuals.
The information center is open from 9 a.m. to 5 p.m. (Pacific time) Monday through Friday.